Orders can be made through an order form on our website, e-mail or personally in our office in Bydgoszcz.
Orders are accepted only after a minimum 50% advance payment is made against a proforma invoice issued for the ordered devices. The remaining amount is to be settled upon delivery or personally in the company’s office.
Public institutions (universities, governmental units, airports etc.) and returning clients may enjoy extended payment terms and no requirement to make advance payments.
The lead time for orders is maximum 14 business days (it is usually much shorter, however not quicker than one week due to a thorough quality check). In case of large orders or customized requests, the lead time may be extended.
We offer a standard 4 year warranty on all devices. When annual maintenance is applied, we offer a lifetime warranty.
Each ozone generator includes:
CE declaration of conformity
Quality check protocol
VAT invoice or receipt
We offer a door to door warranty. Should a generated be damaged, the device is collected from the client by a courier and delivered back after it is repaired.
Our company offers a 24/7 telephone help line and after sale service with our own resources.
We use UPS or DHL courier services. Each parcel is marked with HANDLE WITH CARE GLASS notice, it is carefully packed and insured for amount to cover full value of the device.
The price list provided online shall not be treated as a sale offer under proper understanding of the provisions of the Polish Civil Code.